MSC Online Policies and Returns
All orders are shipped First Class (up to 15oz) / Priority (over 15oz) service from our warehouse Monday through Friday within two business days. We do not ship Saturday, Sunday, or holidays.
The dates given at checkout are the ESTIMATED number days provided to us by the individual carriers. They are not a guarantee by the provider or by Mainstreet Collection Online. MSC ONLINE can not be responsible for delays incurred by third party postage and freight providers.
Mainstreet Collection Online Returns
Items purchased from a Mainstreet Collection retailer cannot be returned to Mainstreet Collection. We also are not able to accept returns purchased from our Warehouse Sale.
Please inspect your order! If you received a damaged or defective item please fill out the Return Form. You may return your purchase within 14 days of delivery and all products must be in the condition you received. If our Customer Service Department receives your return past the 14th day of delivery or the return does not meet the guidelines as outlined below, the items are not eligible for return. Please view the return form here.
Mainstreet Collection Return Process
- Please print and fill out the return form found here.
- Enclose a copy of the order receipt, packing slip, and/or invoice with the return form.
- Returns must be packed well. We recommend using the original packing material or comparable material and insuring the return. Mainstreet Collection Online is not responsible for items damaged or lost in transit.
- The return will be denied if the item has been washed or worn.
- Original shipping costs are not refundable.
- Please note that it takes 7 to 10 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. You will receive an e-mail from Mainstreet Collection Online confirming this. We will credit for the product only once received.
- You will be refunded the original purchase price once we receive the item. It can take 7 to 10 business days to be reflected on your credit card.
- All returns will only be credited to the original purchasing credit card number.
Returning a Gift
If you receive a Mainstreet Collection item from our website as a gift you may exchange the item within 30 days for an equal or lesser value. Please contact customer service at firstname.lastname@example.org to begin the process.
Please note, if your gift was purchased from a Mainstreet Collection retailer we are unable to accept your return.
Damages or Incorrect Merchandise
We carefully inspect your order prior to shipment but accidents happen. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If you discover an item has a defect or was damaged during transit, we will accept the item for replacement or credit.
Depending on the nature of the damage, you will either need to return the item or safely dispose of it. This will be determined after communication with Mainstreet Collection Online Customer Service. You will not be charged for return or replacement shipping. Please complete the Return Form to begin the process.